Generally we repair all units under warranty if the production date code is within 2 years of the current date. If the production date code is not within 2 years of the current date, then you must provide proof of purchase or have a warranty registration on file with us to be eligible for warranty coverage.
HAWKEYE®: Every product has a production date code sticker on the outside of the case or in the battery compartment. The date of production is represented by three numbers (ex: 325). The first number is the year of production (3 = 2003), the second two represent the week of production (25 = 25th week). Removing this number VOIDS the warranty.NORCHILL®: NorChill® Coolers have a production date code on the back of the NorChill Tag on the front pocket of the bag.
iClear®: The date code is located on the cardboard header card that came with your cooler. It's next to the bar code.
At NorCross Marine Products, we understand that keeping up with the documentation for all the products that you purchase, is nearly impossible. That's why we'll go out of our way to get you covered. Provide us with all the information that you can, and we'll do our best.